Customer Roles and Responsibilities

Recommended Project Resources (Customer)

• Program Manager

• Project Manager

• Subject Matter Experts (SME)

• Configuration

• Pricing

• Integration

• Marketing

• Sales

• IT Management & Support

• Stakeholders

Roles and Responsibilities

Post Production Responsibility

Program (Manager) Owner

• Owner of ThreeKit solution and its long term success

• Typically someone who has

  • Grasp of business needs

  • Understands high-level architecture

  • Alignment with management for the long term vision

• Examples of Activities

  • Provide guidance to leadership on areas for improvement and recommended path

  • Follow through to ensure technical and business are meeting objectives

  • Ensure elevated issues are resolved

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Technical Administration

• ThreeKit will require technical resources to administer the platform

• Technical Admin duties

  • Updates, changes and addition of styles, colors & options

  • Updates, changes, and addition of configuration logic

  • Implementation of new styles, colors & options

• Supporting the transition:

  • Provide high-level administrative documentation

  • Documentation shared with and transitioned to customer support & success teams

  • Assign administrators to initial implementation project

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Business Administration

• Each functional area interacting with the ThreeKit tools should have a business administrator

• Business Admin duties:

  • Represent business in Customer Advisory Board meetings

  • Ensure any manual data is kept up to date

  • Review of changes to system output and signoff prior to production release