# 4. Intro to Support

### **Setting Up Your Support Community Account**

You should have already received an email from us with access to our case-logging system. 

 

![](https://2029237644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8N1IA5a0lqRClKT5eQQ7%2Fuploads%2FFYmBeglGAIDoa0IPpfrl%2FThreekit-Support-Portal-Access-vladisa-threekit-com-ThreeKit-Mail.png?alt=media\&token=e85d523f-6de1-42f4-bc29-8ee993238aa5)

Please check your spam folder if you have not yet received this email. 🤖  *If it's still missing, please email our Support team at* [*customersupport@threekit.com*](mailto:success@threekit.com)*.*

Click on the link and follow the prompt to sign in. Invites expire after 1 week.

 

<figure><img src="https://2029237644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8N1IA5a0lqRClKT5eQQ7%2Fuploads%2Fb7RphWsDFpWx5LzW2rMt%2FCommunity%20%E2%80%93%20Email%20Setup.png?alt=media&#x26;token=4e92a276-1619-44bd-a346-cf481484fa4d" alt="" width="563"><figcaption></figcaption></figure>

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Any time you log in, you will see a list of any cases under your account.

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<figure><img src="https://2029237644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8N1IA5a0lqRClKT5eQQ7%2Fuploads%2FD7eo28w2VmfauKIBCqix%2FCommunity%20%E2%80%93%20Case%20Screen.png?alt=media&#x26;token=cb9ed21e-f393-4a18-b12e-f90c52f93d48" alt=""><figcaption></figcaption></figure>

### Threekit Support Overview & Portal Walkthrough

The 10-minute video below will walk you through our support SLAs and explain how you can log a case in our system.

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