4. Intro to Support

Setting Up Your Support Community Account

You should have already received an email from us with access to our case-logging system.

Please check your spam folder if you have not yet received this email. 🤖 If it's still missing, please email our Support team at [e-mail].

Click on the link and follow the prompt to sign in. Invites expire after 1 week.

Any time you log in, you will see a list of any cases under your account.

Threekit Support Overview & Portal Walkthrough

The 10-minute video below will walk you through our support SLAs and explain how you can log a case in our system.