# 4. Intro to Support

### **Setting Up Your Support Community Account**

You should have already received an email from us with access to our case-logging system. 

 

![](/files/9jmajm5kwEB1iwf9ZHUT)

Please check your spam folder if you have not yet received this email. 🤖  *If it's still missing, please email our Support team at* [*customersupport@threekit.com*](mailto:success@threekit.com)*.*

Click on the link and follow the prompt to sign in. Invites expire after 1 week.

 

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Any time you log in, you will see a list of any cases under your account.

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<figure><img src="/files/cT106m1T70nxN0EB9bvQ" alt=""><figcaption></figcaption></figure>

### Threekit Support Overview & Portal Walkthrough

The 10-minute video below will walk you through our support SLAs and explain how you can log a case in our system.

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