# Customer Roles and Responsibilities

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### **Recommended Project Resources (Customer)**

* Program Manager
* Project Manager
* Subject Matter Experts (SME)
* Configuration
* Pricing
* Integration
* Marketing
* Sales
* IT Management & Support
* Stakeholders

### **Roles and Responsibilities**

### Post Production Responsibility

*Program (Manager) Owner*

* Owner of ThreeKit solution and its long term success
* Typically someone who has
  * Grasp of business needs
  * Understands high-level architecture
  * Alignment with management for the long term vision
* Examples of Activities
  * Provide guidance to leadership on areas for improvement and recommended path
  * Follow through to ensure technical and business are meeting objectives
  * Ensure elevated issues are resolved

***

*Technical Administration*

* ThreeKit will require technical resources to administer the platform
* Technical Admin duties
  * Updates, changes and addition of styles, colors & options
  * Updates, changes, and addition of configuration logic
  * Implementation of new styles, colors & options
* Supporting the transition:
  * Provide high-level administrative documentation
  * Documentation shared with and transitioned to customer support & success teams
  * Assign administrators to initial implementation project

***

*Business Administration*

* Each functional area interacting with the ThreeKit tools should have a business administrator
* Business Admin duties:
  * Represent business in Customer Advisory Board meetings
  * Ensure any manual data is kept up to date
  * Review of changes to system output and signoff prior to production release