Customer Roles and Responsibilities

  • Program Manager
  • Project Manager
  • Subject Matter Experts (SME)
  • Configuration
  • Pricing
  • Integration
  • Marketing
  • Sales
  • IT Management & Support
  • Stakeholders

Roles and Responsibilities

Post Production Responsibility

Program (Manager) Owner
  • Owner of ThreeKit solution and its long term success
  • Typically someone who has
    • Grasp of business needs
    • Understands high-level architecture
    • Alignment with management for the long term vision
  • Examples of Activities
    • Provide guidance to leadership on areas for improvement and recommended path
    • Follow through to ensure technical and business are meeting objectives
    • Ensure elevated issues are resolved

Technical Administration
  • ThreeKit will require technical resources to administer the platform
  • Technical Admin duties
    • Updates, changes and addition of styles, colors & options
    • Updates, changes, and addition of configuration logic
    • Implementation of new styles, colors & options
  • Supporting the transition:
    • Provide high-level administrative documentation
    • Documentation shared with and transitioned to customer support & success teams
    • Assign administrators to initial implementation project

Business Administration
  • Each functional area interacting with the ThreeKit tools should have a business administrator
  • Business Admin duties:
    • Represent business in Customer Advisory Board meetings
    • Ensure any manual data is kept up to date
    • Review of changes to system output and signoff prior to production release