Customer Roles and Responsibilities
- Program Manager
- Project Manager
- Subject Matter Experts (SME)
- Configuration
- Pricing
- Integration
- Marketing
- Sales
- IT Management & Support
- Stakeholders
Program (Manager) Owner
- Owner of ThreeKit solution and its long term success
- Typically someone who has
- Grasp of business needs
- Understands high-level architecture
- Alignment with management for the long term vision
- Examples of Activities
- Provide guidance to leadership on areas for improvement and recommended path
- Follow through to ensure technical and business are meeting objectives
- Ensure elevated issues are resolved
Technical Administration
- ThreeKit will require technical resources to administer the platform
- Technical Admin duties
- Updates, changes and addition of styles, colors & options
- Updates, changes, and addition of configuration logic
- Implementation of new styles, colors & options
- Supporting the transition:
- Provide high-level administrative documentation
- Documentation shared with and transitioned to customer support & success teams
- Assign administrators to initial implementation project
Business Administration
- Each functional area interacting with the ThreeKit tools should have a business administrator
- Business Admin duties:
- Represent business in Customer Advisory Board meetings
- Ensure any manual data is kept up to date
- Review of changes to system output and signoff prior to production release
Last modified 3mo ago