Customer Roles and Responsibilities

  • Program Manager

  • Project Manager

  • Subject Matter Experts (SME)

  • Configuration

  • Pricing

  • Integration

  • Marketing

  • Sales

  • IT Management & Support

  • Stakeholders

Roles and Responsibilities

Post Production Responsibility

Program (Manager) Owner

  • Owner of ThreeKit solution and its long term success

  • Typically someone who has

    • Grasp of business needs

    • Understands high-level architecture

    • Alignment with management for the long term vision

  • Examples of Activities

    • Provide guidance to leadership on areas for improvement and recommended path

    • Follow through to ensure technical and business are meeting objectives

    • Ensure elevated issues are resolved

Technical Administration

  • ThreeKit will require technical resources to administer the platform

  • Technical Admin duties

    • Updates, changes and addition of styles, colors & options

    • Updates, changes, and addition of configuration logic

    • Implementation of new styles, colors & options

  • Supporting the transition:

    • Provide high-level administrative documentation

    • Documentation shared with and transitioned to customer support & success teams

    • Assign administrators to initial implementation project

Business Administration

  • Each functional area interacting with the ThreeKit tools should have a business administrator

  • Business Admin duties:

    • Represent business in Customer Advisory Board meetings

    • Ensure any manual data is kept up to date

    • Review of changes to system output and signoff prior to production release

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