1. What Should I Expect During Onboarding?
Whether you're a new Threekit customer or thinking about partnering with us, let's review what you can expect during your onboarding and setup process.
New customers are automatically enrolled in our Success Onboarding email cadence, which will introduce you to pre-project planning plus support and training resources.
Before you do anything else, we encourage you to review our "Getting Ready Guide". This guide has sections covering everything from prepping your data, to ensuring your materials and models are prepped for your project, and identifying your project team.
Your org will be automatically provisioned on the start date of your contract, and an invite will be sent to your designated admin. For security reasons, we ask that your admin add any additional users to your organization. Instructions on how to do so can be found here.
Your admin will be sent an invite to our Support community around the time your project kicks off. Make sure to register for the Support portal ASAP, as the link does expire!
Prior to signing up for our virtual trainer-led sessions, your admin, 3D artists, and developers should complete our self-led training cadence. This will ensure they get the maximum benefit out of our follow-up Q&A sessions.
During your onboarding call, we will review your SOW and the dates associated with each one of your deliverables. Please review your SOW and come prepared to discuss your ability to deliver the requirements on the timeline outlined.