William Thompson
Activity overview
Latest activity by William Thompson
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William Thompson commented,
Hey Suresh_Lamichhane I apologize for the lack of communication on the case. From what I can see, the bug has been fixed & resolved and in our staging environment and will be pushed to our preview ...
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William Thompson commented,
Suresh_Lamichhane our team has confirmed there is a bug in the setConfiguration event. In the meantime, can you see if you can call getConfiguration() from the payload and receive the correct infor...
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William Thompson commented,
Hi Suresh_Lamichhane I am experiencing the same thing you are - I expect the appliedConfiguration returned to have the updated SKU but it seems to be one configuration behind. Our support team may ...
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- 1 vote
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William Thompson commented,
Thank you! I will look into it this afternoon and get back to you before the end of my work day. Thanks for your patience.
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William Thompson commented,
If the event listener is not behaving properly I feel it may be a bug. To do one more step of troubleshooting can you please do the following? Enable support access in your org: Settings -> Featur...
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William Thompson commented,
Hi Suresh_Lamichhane I apologize for support not being in contact sooner but I think I can help here. If you are not getting an error when trying to select the item in the dropdown, it typically me...
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William Thompson commented,
I have opened a case to get you more assistance, case #00006582 please refer to communication there for more support.
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William Thompson commented,
First let's try this. to use await in your function you need to make sure the function is async. window.threekit.player.on('setConfiguration', async (e) => {/// code here }); https://developer.moz...
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William Thompson commented,
I fear that we are getting into Javascript and away from Threekit troubleshooting. Looking at the code snippets you provided earlier I am uncertain whether or not you are using React as effectively...
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William Thompson commented,
setConfiguration will result in a promise and return the newly set configuration, would doing something like this achieve the result you are looking for? Perhaps with this variable you could provid...
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