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when exported to AR, the screen gets locked.

Shashi_Yadav

May 24, 2022 06:06
Edited

In some models, when exported to AR, the screen gets locked. What could be the reason please let us know?

Comments

3 comments

William Thompson

May 24, 2022 15:54
Hi Shashi, can you provide me a link to the asset(s) that freeze the phone? If it not public you can enable support access in your Threekit environment settings and send me a link to that.

Thanks!
0
Shashi_Yadav

May 25, 2022 04:49
Hi William,
I have enabled support access in threekit environment.

Thanks
0
William Thompson

May 25, 2022 15:06
Can you please send me the link to the asset? wthompson@threekit.com
0

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