Please be aware there is a known issue with images on the Community. We are working to resolve this issue as quickly as possible. We apologize for the inconvenience. If you need urgent help in the meantime, please reach out to technical support or your Threekit representative.

Technical Bug in the Platform

Comments

8 comments

  • Garima
    Garima

    It seems like there is a technical bug. All the configurations applied for today have disappeared. Please see the attached screenshot.

    Can you please help us and let us know if there’s a way to retrieve it back?

    0
  • William  Thompson
    William Thompson

    I will dm you for more information.

    0
  • Prashant
    Prashant

    this happen sometime. when we write rules, they dont get saved.

    0
  • Garima
    Garima

    Hi Will, Any further updates on this issue?

    0
  • Garima
    Garima

    Yeah. Got it, thanks!

    0
  • Prashant
    Prashant

    just on the safer side. slide auto save and save the changes manuualy and the slide back auto save… it work for us.

    0
  • Garima
    Garima

    Alright, thanks for help!

    0
  • William  Thompson
    William Thompson

    Our team investigating the cause, I will have someone update you.

    Please refer to your support case for further updates. I am going to lock this thread.

    0

Please sign in to leave a comment.

Powered by Zendesk