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  1. Threekit
  2. Getting Started - Your Project from Onboarding to Go-Live
  3. Prep for Your Project

4. Intro to Support

In this article

Setting Up Your Support Community Account

You should have already received an email from us with access to our case-logging system. 

 

Community___Email.png

Please check your spam folder if you have not yet received this email. 🤖  If it's still missing, please email our Success team at success@threekit.com.

Click on the link and follow the prompt to sign in within a week. If you are unable to do so, please reach out to our Success team at success@threekit.com to resend the link to your admin and any additional users who will need case access. You will need to set a password for your account.

 

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Any time you log in, you will see a list of any cases under your account.

 

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Threekit Support Overview & Portal Walkthrough

The 10-minute video below will walk you through our support SLAs and explain how you can log a case in our system.

 

 

Next Steps

Learn more about our Self-Led Training.

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