when exported to AR, the screen gets locked.

Shashi_Yadav

In some models, when exported to AR, the screen gets locked. What could be the reason please let us know?

Comments

3 comments

  • Comment author
    William Thompson

    Hi Shashi, can you provide me a link to the asset(s) that freeze the phone? If it not public you can enable support access in your Threekit environment settings and send me a link to that. 

    Thanks!

    0
  • Comment author
    Shashi_Yadav

    Hi William,
    I have enabled support access in threekit environment.

     

    Thanks

    0
  • Comment author
    William Thompson

    Can you please send me the link to the asset? wthompson@threekit.com

    0

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