Importing CAD Models

tcarpenter

Lately, I've been getting a lot of CAD models (STEP files) failing.  I have tried converting these files to OBJ, and FBX to no avail.  The error messages aren't much help;

[2022-02-08T12:21:30.324Z] progress: 0.01 
[2022-02-08T12:21:30.387Z] progress: 0.05 
[2022-02-08T12:23:59.691Z] error: TK_Error {"msg":"","stack":"Error\n    at ChildProcess.<anonymous> (/threekit/jobs/importers/build/importFBX/processFBX.js:52:24)\n    at ChildProcess.emit (events.js:314:20)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:276:12)","name":"Error","orgId":"54ea063d-2f96-47f2-a738-b13e9cc1d4fe"}

So I'm not sure what to check - anyone else run into this and what have you been able to do to get around the issue?

Is there a way to drill into the error message to maybe figure out the offending entities?

TIA

 

Comments

1 comment

  • Comment author
    Michael Woelfel

    Hi tcarpenter, there could be some issue with the file(s) (not the file type) which is causing the error but I am unable to determine exactly what from the errors you have provided - Since this is a public facing forum I suggest logging a case with our support team including one of the files which is returning the above error

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